Ek77 terms of service Bangladesh

These ek77 terms of service Bangladesh set the legally binding rules that apply when you access or use our website, mobile application, or any related products and services on ek77-games.com. By creating an account, depositing funds, placing bets, or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by this user agreement. If you do not agree, you must stop using the services immediately. For privacy and data handling details that apply alongside these terms, please review Privacy Policy before you continue.

1. Acceptance and Updates

Accessing or using the platform constitutes your acceptance of these Terms as a contract between you and us. You agree that electronic acceptance, including clicking acceptance boxes or continuing to use services, has the same legal effect as a written signature. We may amend, update, or replace these Terms at any time to reflect operational, security, or legal requirements. Updated terms become effective when posted on the platform, unless stated otherwise. Your continued use after changes are posted means you accept the revised Terms, so you should review them regularly before depositing or playing.

2. Eligibility Rules

You may only use our services if you meet all eligibility requirements. Age: you must be at least 18 years old, and we apply a strict anti-underage policy with the right to request proof of age at any time. Residency: the services are intended for users based in Bangladesh, and you are responsible for ensuring your use complies with local laws and any other rules that apply to you. Legal capacity: you must have full legal capacity to enter a binding agreement. Self-exclusion: if you are in an active self-exclusion period, you must not open a new account or attempt to access restricted services.

3. Registration and Security

To register, you must provide accurate and complete information, including your real name, date of birth, and a valid phone number that can be used for payments such as bKash or Nagad. You may hold only one account per person, household, IP address, or device where applicable, and multi-accounting is strictly prohibited. You are solely responsible for safeguarding your login details, including your phone number, password, and any PIN or device security settings, and you must not share them with anyone. All activity and transactions made through your account are treated as authorized by you.

We apply identity verification KYC to protect player safety, prevent fraud, and meet AML obligations. We may request government-issued identification, proof of address, and proof of ownership of your payment method. We may also request additional documents or perform enhanced checks if required for risk, security, or compliance reasons. If you do not provide requested KYC information within a reasonable time, we may restrict features, suspend withdrawals, or suspend the account until verification is completed. You agree that verification is a condition for continued access to deposits, withdrawals, and certain promotions.

4. Deposits and Withdrawals

All deposits and withdrawals are subject to security checks, KYC status, and our right to prevent fraud, chargebacks, and suspicious activity. You must only use payment methods that belong to you, and you must not attempt to deposit or withdraw through a third party. We may request documentation at any stage to confirm payment ownership and source of funds, and we may apply additional AML controls for unusual patterns. If you need help understanding funding rules or available options, you can review platform guidance through Home and contact support for clarification before you transact.

4.1 Supported Payment Methods

We support local and alternative payment options to help you fund your balance and request withdrawals. Supported methods include bKash (instant), Nagad (instant), Rocket (mobile banking), and USDT/Tether (blockchain). Availability may depend on your verification status, technical conditions, and compliance checks. You are responsible for entering correct payment details, including wallet numbers, transaction references, and blockchain addresses where applicable. We are not responsible for losses caused by incorrect details you provide. We may add, remove, or limit payment methods at any time to manage risk and maintain service quality.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent amount in USDT, unless a different minimum is displayed in the cashier for a specific method. Deposits are typically credited instantly, but delays can occur due to banking systems, network congestion, compliance checks, or technical maintenance. We do not charge deposit fees, but your payment provider may apply fees or limits, and you accept responsibility for those charges. Deposits must be made from an account or wallet in your own name, and any attempt to use third-party funds may result in reversal, account restriction, or suspension pending investigation.

4.3 Withdrawal Terms

Withdrawals for verified accounts are typically processed within 5 to 15 minutes, but timing may vary based on method, volume, additional KYC checks, or AML review. Where possible, withdrawals are returned using the same method used for deposit to reduce fraud and chargeback risk. We may request updated documents before processing a withdrawal, including identity re-verification or payment ownership confirmation. We reserve the right to delay, refuse, or cancel a withdrawal request that appears suspicious, involves prohibited activity, or is linked to chargebacks, disputed transactions, or attempts to bypass wagering requirements or security controls.

5. Bonuses and Promotions

Bonuses, free credits, and promotional offers are optional benefits and are governed by bonus terms displayed with each promotion, including wagering requirements and time limits. You must meet the stated wagering multiplier and any other conditions before bonus funds or related winnings become eligible for withdrawal. Promotions may expire, and unused bonus funds may be forfeited after the expiry time shown on the platform. Unless explicitly stated otherwise, only one bonus is allowed per person, household, IP, or device, and we may decline or remove bonuses if we detect duplication or linked accounts. For current offers and rules, review Bonuses before opting in.

Game contribution rates may vary, and some games or bet types may be excluded from wagering requirements to prevent abuse and manage risk. A maximum bet limit may apply while a bonus is active, and exceeding it may result in bonus cancellation or adjustment of winnings. We actively monitor for bonus abuse, including hedging, coordinated play, irregular betting patterns, or exploiting pricing or system delays, and we may void bonuses, withhold bonus-derived winnings, or close accounts where abuse is identified. We may modify, suspend, or cancel any promotion at any time, including where required for security, fairness, or compliance.

6. Responsible Gambling Tools

We support responsible gambling and encourage you to treat gambling as entertainment, not as a source of income. If you feel your play is no longer under control, we encourage self-assessment and early action. You may request deposit limits on a daily, weekly, or monthly basis through support, and we may apply cooling measures where risk indicators are detected. Self-exclusion is available as temporary or permanent, and you can request it via Telegram support. Cool-off periods may be offered for 24 hours, 7 days, or 30 days, and reality checks may provide session reminders. We also recommend parental control tools to help protect minors.

7. Prohibited Activities

You must not use the services for any unlawful, unfair, or abusive purpose. A violation may result in immediate termination of access, forfeiture of funds where permitted, reporting to relevant authorities, and legal action. We may investigate suspected misconduct using account logs, device data, transactional records, and other security signals. If we reasonably believe you are attempting to exploit the platform, harm other users, or bypass security, we may restrict gameplay, suspend withdrawals, and require additional KYC or source-of-funds checks before any further processing. You agree to cooperate with investigations and provide truthful information when requested.

8. Intellectual Property Rights

All content and technology on the platform, including text, graphics, user interface elements, logos, compilations, software, and related materials, are owned by us or our licensors and are protected by applicable intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment, subject to these Terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works without prior written permission. Third-party game providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain all rights in their respective games and related IP.

9. Liability and Disclaimers

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, bugs, or technical faults, including those caused by internet connectivity, device limitations, or third-party systems. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages. You accept full responsibility for your gambling decisions and any losses incurred. Our aggregate liability to you for any claim is capped at the total amount of your deposits made in the prior 90 days.

10. Account Termination

You may request account closure by contacting support, and any remaining balance may be withdrawn subject to standard security and KYC verification. We may terminate, suspend, or restrict your account if we believe you have breached these Terms, engaged in fraud, failed KYC checks, attempted prohibited activity, or where required by security or compliance obligations. We may also close or restrict accounts that are inactive for 12 months or more, subject to applicable processes and verification steps. Where termination occurs, we may void bonuses and adjust balances to remove bonus-derived amounts that violate bonus terms or wagering requirements.

11. Law and Dispute Process

If you have a complaint, you agree to attempt informal resolution first by contacting support and providing full details, including transaction references where applicable. If a dispute is not resolved informally, the parties will attempt mediation before proceeding further. If mediation does not resolve the matter, you agree that disputes will be finally resolved by binding arbitration conducted in English, on an individual basis only. You waive any right to participate in class actions, collective proceedings, or representative claims. Nothing in this section prevents us from seeking urgent relief where required to protect security, prevent fraud, or enforce our rights.

12. Changes to These Terms

We may update these Terms at any time, and changes take effect immediately upon posting unless we specify a different effective time. Where we consider a change material, we may provide notice through the platform interface or by email where available, but you remain responsible for reviewing the latest version before continuing to use the services. Continued access, deposits, or gameplay after the effective time of updated Terms constitutes acceptance of the revised agreement. If you do not agree to an update, you must stop using the services and request account closure and withdrawal subject to KYC and security checks.

13. Contact and Support

For questions, complaints, or requests related to these Terms, account access, KYC, deposits, withdrawals, or responsible gambling tools, you can contact our support team at any time through the channels provided on the platform. Support is available 24/7 in Bengali and English, with a target response time within 24 hours depending on issue complexity and verification needs. For general platform access and product navigation, you can also review Disclaimer and the relevant sections of the site. By continuing to use the services, you confirm you understand these rules and agree to comply with them.